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Hallmark Software Knowledge Base Discontinued Programs Submit Ticket How can we help you today? Enter your search term here... Search 1-888-926-9871 Mon-Fri, 8am-5pm PST Closed on major US holidays Phone support eligible for: Hallmark Card Studio 2019 Hallmark Card Studio 2018 Hallmark Card Studio 2019 for Mac Knowledge base Hallmark Card Studio Hallmark Card Studio 2018 3 What should I do if my Serial Code for the Bonus software does not work? Where can I find the bonus clip art on my computer? How do I install the bonus fonts so they can be used by Windows? Problems/Errors 29 Why can I not view the thumbnails for WMF files in Vista like I was able to in Windows XP? (KB040173) Why can I not copy graphics from Hallmark to another program? All I get is a black box. (KB040174) When using the Hallmark Card Studio software, I am getting an error message mentioning OpenGL. How do I correct this? (KB040176) When printing an envelope, it is either not printing anything, or part of the text is cut off/not in the right place. How do I fix this? (KB040181) When printing a project, the print out is either blank, only half of the page/image prints or all or part of a graphic is printing a black box. How do I correct this? (KB040183) See all 29 articles General Use 46 Where is the PhotoPower feature? (KB040117) Where are the business card projects in Hallmark Card Studio? (KB040118) When I try to send the email, I get a message asking me to set up my email program. How do I set this up? (KB040119) What is the Traditional card size? (KB040120) How to email a project? (KB040124) See all 46 articles Installation 5 When installing I get “Error 1305. Error reading from file…” How do I correct this? (KB040168) How to tell if a program is Windows Vista 64-bit compatible. (KB040170) Error 1335. The cabinet file <FILENAME> required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package. (KB040172) How to install Hallmark Card Studio. (KB040171) The Install screen did not appear when I put in disc 1. How do I install the Hallmark Card Studio software? (KB040169) Hallmark Card Studio 2014 1 When I go to view a pre-designed project in Hallmark 2014, the text does not appear correct or similar to the preview. How do I correct this? Hallmark Card Studio 2013 2 When starting Hallmark Card Studio 2013 Deluxe for the first time, I am getting a message stating I need .NET Framework v4. Where do I get this? (KB040179) When I go to view a pre-designed project in Hallmark 2013, the text does not appear correct or similar to the preview. How do I correct this? Hallmark for Mac General 9 Why am I seeing a message stating Hallmark Card Studio is not optimized for my Mac? What are the System Requirements for Hallmark Card Studio for Mac? (KB041000) No images showing in the iPhoto tab of the Insert Graphics window in Hallmark for Mac. (KB041002) How to launch Hallmark Card Studio for Mac. (KB041003) I am having trouble downloading the update for Hallmark Card Studio for Mac. How do I get this? (KB041001) See all 9 articles Hallmark Card Studio 2019 Mac 1 Hallmark Card Studio 2019 macOS Catalina Compatibility Release Other General 5 How do I determine which startup item is conflicting with my program? (KB000017) How do I disable my startup programs? (KB000020) What to do when there is a MDAC/Jet file mismatch. (KB000018) What to do when there is a problem with MDAC/Jet files. (KB000019) How do I display the Hidden Files and Folders? (KB040158)...